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Name: ____________________ Date: ____________
1.Easy
Dividing customers by usage rate, loyalty and benefits sought is called:
APsychographic segmentation
BDemographic segmentation
CBehavioural segmentation
DGeographic segmentation
2.Easy
A niche market is:
AA small, specific segment with distinct needs
BA market with no customers yet
CThe whole mass market for a broad product category
DA market controlled by the government
3.Easy
In Maslow's hierarchy of needs, which needs are at the base of the pyramid?
ASelf-actualisation needs
BPhysiological needs
CSafety needs
DEsteem needs
4.Medium
Which of these is one of Porter's five competitive forces?
AThe threat of substitute products
BThe level of inflation
CThe political stability of a country
DThe firm's brand awareness
5.Medium
In the Boston Consulting Group matrix, a "cash cow" has:
ALow market share in a low-growth market
BHigh market share in a high-growth market
CLow market share in a high-growth market
DHigh market share in a low-growth market
6.Medium
Value-based pricing sets prices mainly according to:
AThe prices charged by the cheapest rival
BCustomers' perception of the product's value
CThe firm's target profit for the year
DThe cost of making the product plus a mark-up
7.Hard
Under the EU General Data Protection Regulation (GDPR), sending marketing emails based on consent requires consent that is:
AFreely given, specific, informed and unambiguous
BGiven once for all future purposes by any company
CAssumed when a customer visits the website
DImplied by pre-ticked boxes
8.Hard
Geoffrey Moore's "chasm" in technology markets refers to the gap between which adopter groups?
AEarly adopters and the early majority
BEarly majority and late majority
CInnovators and early adopters
DLate majority and laggards
Answer key
1. C · Behavioural segmentation
2. A · A small, specific segment with distinct needs
3. B · Physiological needs
4. A · The threat of substitute products
5. D · High market share in a low-growth market
6. B · Customers' perception of the product's value
7. A · Freely given, specific, informed and unambiguous
8. A · Early adopters and the early majority
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