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Name: ____________________ Date: ____________
1.Easy
Public relations (PR) mainly aims to:
ASet the price of new products
BSell products face to face
COffer short-term price discounts to boost sales volume quickly
DBuild goodwill and manage the organisation's reputation
2.Easy
What are the "4 Ps" of the marketing mix?
APrice, place, people and production
BProduct, profit, packaging and promotion
CProduct, price, place and promotion
DPeople, process, planning and profit
3.Easy
In a PESTLE analysis, what do the letters stand for?
AProduct, economy, strategy, technological, labour and environmental
BPolitical, ethical, social, trade, legal and economic
CPrice, environment, sales, technology, logistics and employees
DPolitical, economic, social, technological, legal and environmental
4.Medium
Psychographic segmentation divides customers by:
ACountry and climate
BLifestyle, values and personality
CAge and income only
DPurchase frequency only
5.Medium
Ansoff's matrix strategy of selling existing products in new markets is called:
AMarket development
BDiversification
CProduct development
DMarket penetration
6.Medium
A web shop has 2,000 visitors and 50 of them make a purchase. What is the conversion rate?
A2.5%
B25%
C4%
D0.25%
7.Hard
Brand equity in Keller's customer-based model comes mainly from:
AThe size of the marketing department
BThe lowest possible price
CBrand awareness and strong, favourable and unique brand associations
DThe number of factories a company owns
8.Hard
Under the EU General Data Protection Regulation (GDPR), sending marketing emails based on consent requires consent that is:
AAssumed when a customer visits the website
BImplied by pre-ticked boxes
CGiven once for all future purposes by any company
DFreely given, specific, informed and unambiguous
Answer key
1. D · Build goodwill and manage the organisation's reputation
2. C · Product, price, place and promotion
3. D · Political, economic, social, technological, legal and environmental
4. B · Lifestyle, values and personality
5. A · Market development
6. A · 2.5%
7. C · Brand awareness and strong, favourable and unique brand associations
8. D · Freely given, specific, informed and unambiguous
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