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Name: ____________________ Date: ____________
1.Easy
Which business orientation focuses mainly on making products efficiently and cheaply?
AThe societal marketing concept
BThe production concept
CThe relationship concept
DThe marketing concept
2.Easy
Customer loyalty programmes are designed mainly to:
AAttract new investors to the firm
BIncrease production costs
CEncourage repeat purchases
DReduce product quality
3.Easy
Which is an example of promotion?
AAdvertising on social media
BChoosing a warehouse location
CSetting the price
DDesigning the product's features
4.Medium
A laptop comes with a two-year warranty, free delivery and online support. In Kotler's product levels, these belong to the:
ACore customer value
BAugmented product
CActual product
DPotential product only
5.Medium
Content marketing mainly aims to:
AAttract and keep an audience by offering useful or entertaining content
BReplace all customer service with chatbots
CReduce product prices for loyal customers
DInterrupt viewers with as many adverts as possible
6.Medium
A company publishes articles on its own blog. In the paid, owned and earned media model, this is:
AShared paid media
BOwned media
CEarned media
DPaid media
7.Hard
In the BCG matrix, a firm has 20% market share and its largest competitor has 40%. What is the firm's relative market share?
A0.5
B20%
C0.2
D2.0
8.Hard
In conjoint analysis, researchers:
AAnalyse competitors' financial statements
BAsk respondents to choose between product profiles to estimate the value of each attribute
CObserve shoppers in a store without asking questions
DCount website visitors
Answer key
1. B · The production concept
2. C · Encourage repeat purchases
3. A · Advertising on social media
4. B · Augmented product
5. A · Attract and keep an audience by offering useful or entertaining content
6. B · Owned media
7. A · 0.5
8. B · Ask respondents to choose between product profiles to estimate the value of each attribute
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